Insights

Articles shaped by years of optimisation work.

Most conversion advice focuses on tactics in isolation — not actually by running experiments, reviewing real funnels, and pressure-testing decisions in high-volume environments. Some pieces come from inside the work, others from stepping back and analysing it with a critical eye.

Across both, the goal is the same: surface the patterns that matter, expose the trade-offs teams actually face, and help you make better decisions, faster.

Optimising your Website for Agentic Commerce

For most of the past decade, traditional ecommerce conversion rate optimisation (CRO) has focused on...

Don’t Overdo the Benefit-Led Approach

“Lead with the benefit” is one of the most repeated pieces of advice in marketing....

Heatmaps: What They Reveal, What They Hide, and How to Use Them Well

Heatmaps are one of the most familiar tools in digital optimisation. They are colourful, intuitive,...

Content Doesn’t Convert by Accident: How Content Maps to Buyer Intent

Most businesses do not set out to create a content strategy. Content builds up over...

Is Product Depth Costing You Conversions?

A teardown of complex e-commerce decision-making, using PB Tech as a case study A deep...

Why Some Traffic Converts (and Some Never Will)

You will already know that not all website traffic behaves or converts in the same...

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