Insights

Articles shaped by years of optimisation work.

Most conversion advice focuses on tactics in isolation — not actually by running experiments, reviewing real funnels, and pressure-testing decisions in high-volume environments. Some pieces come from inside the work, others from stepping back and analysing it with a critical eye.

Across both, the goal is the same: surface the patterns that matter, expose the trade-offs teams actually face, and help you make better decisions, faster.

The Risk of Generic Optimisation

There was a time when digital optimisation teams struggled to generate enough ideas however today,...

Enabling Faster Decision Making

How behavioural data and AI can drive dynamic persona archetypes in real time For years,...

How to Use AI Properly for Optimisation

Much of the current conversation around AI and conversion rate optimisation is surface level. It...

Why Simplicity Still Wins Online

Some ideas in digital feel tied to a moment in time. They reflect the technology,...

Claim Washing: The Quiet Erosion of Trust in Digital Experiences

Most brands don’t set out to mislead. But many still present a version of the...

Lead Volume vs Lead Quality

Lead generation is one of the most visible outputs of marketing activity. Dashboards track enquiry...

How Optimised Are Major Brands for AI Search?

For years, digital optimisation has focused on a single goal: conversion. How effectively a website...

Optimising your Website for Agentic Commerce

For most of the past decade, traditional ecommerce conversion rate optimisation (CRO) has focused on...

Don’t Overdo the Benefit-Led Approach

“Lead with the benefit” is one of the most repeated pieces of advice in marketing....

Heatmaps: What They Reveal, What They Hide, and How to Use Them Well

Heatmaps are one of the most familiar tools in digital optimisation. They are colourful, intuitive,...

Content Doesn’t Convert by Accident: How Content Maps to Buyer Intent

Most businesses do not set out to create a content strategy. Content builds up over...

Is Product Depth Costing You Conversions?

A teardown of complex e-commerce decision-making, using PB Tech as a case study A deep...

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